Refund policy

Making a return is easy. If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in sellable condition for a refund or like-for-like exchange.

While we always strive to ensure your order arrives within the estimated delivery timeframe, occasional delays may occur due to courier company service disruptions or operational issues beyond our control.

KitBrix cannot accept responsibility for delays caused by third-party courier services once an order has been dispatched. Unfortunately, compensation is not offered for delays arising from courier-related issues. We appreciate your patience and understanding should any such delays occur.

If you think your product has suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been judged to be used out of context may result in your product being returned to sender.

Returns are only accepted online for products purchased directly from KitBrix, if you have purchased from a retail partner then they must also arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it.

When returning items to KitBrix, please ensure the product is well packaged and protected from damage in transit.

Gifted products can only be refunded to the original purchaser or store credit can be given to the gift recipient. Gift exchanges will show on the order history of the original purchaser. All gift cards are non-refundable.

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